Shipping & Return Options

*Required White Glove Delivery - White Glove Delivery is required for any Item that weighs over 400lbs. This delivery service is an additional $200 charge. More information can be found below under "White Glove Delivery."


Shipping Options


Standard Ground. We offer free basic ground shipping on all items shipped to the 48 Contiguous United States. Items ship via industry-leading ground carriers, including FedEx, UPS, and LTL Freight. Tracking numbers are provided. Note: If part of your order is on backorder, we reserve the right to hold your order until it can ship in its entirety.


Express. Is available for most in-stock items (excluding oversized pieces) by special request. Please call our Customer Service Department at 330-225-6000 for pricing.


Oversized Items. Many items we sell are too large or too heavy to ship using a Small Parcel carrier (e.g. UPS or FedEx). In these cases, we will ship via truck freight (L.T.L. carrier) at no additional cost to you. Truck freight is different than standard UPS or FedEx in that you will be contacted by the shipping carrier to schedule a delivery appointment. A signature is required for all truck freight deliveries; someone must be available during business hours (Monday-Friday 8:00AM to 5:00PM) to sign for the delivery.


White Glove Delivery - An Additional $200.00. A delivery team will unpack, inspect, assemble and place your furniture in the room of your choice (certain restrictions may apply depending on the piece that is ordered), as well as remove all packaging and debris. Only available with Large-Parcel delivery methods. If you detect any damage, or if there is any reason at all for you to be concerned about damage, please refuse delivery or write "PRODUCT DAMAGED" clearly on the sheet that you are asked to sign. Be sure to notify us within 24 hours of delivery to report any damage. Please be certain the ship-to address can receive truck freight deliveries before placing your order. For orders over $1,000, we require a signature upon receipt by an individual at least 18 years of age.


When will I receive my order?


Please know that we will do our best to process your order as quickly as possible. Our corporate business days are Monday-Friday (Eastern Time). Large-Parcel Local and Extended orders can be delivered Monday-Saturday. Small-Parcel and National Large-Parcel orders are processed and delivered Monday-Friday. We do not currently process orders on Saturday or Sunday. Our order processing varies by seasonality, demand and product availability. Business days exclude week days that fall on company-observed holidays; New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. On these days, please anticipate a delay in order processing, shipping and delivery. To check the status of your scheduled Large-Parcel delivery please call us at 330-225-6000.


Once your order has been finalized and processed, you will receive an email with shipment or delivery information.


Backordered Items will be processed as above immediately upon availability.


Please note: Changes to an existing order cannot be made once the order has been processed.


Website Errors, Inaccuracies or Omissions


Architectural Justice strives to ensure that the content on this website is complete and current. However, we do not guarantee that it is free of errors, inaccuracies or omissions related to price, product description or availability. Further, Architectural Justice reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, regardless of whether the order has been submitted and/or confirmed.


Note: Due to the hand-crafted nature of many of the unique products sold on ArchitecturalJustice.com, it is normal for dimensions, color and finish to vary from item to item. Furthermore, product colors viewed on websites will vary from one computer monitor to another because of the way different monitors and web browsers render colors. Factor in various lighting conditions in your home vs. the photography studio and slight variations in perceived color are to be expected.


Terms and Conditions of Sale


Service Area. We currently offer shipping to the contiguous United States. This does not include Alaska, Hawaii or Puerto Rico. We cannot deliver to P.O. Box locations or APO/FPO addresses.


Payment Procedures. We accept MasterCard, Visa, American Express and Novus (Discover).We obtain pre-authorization on your credit or debit card at the time your order is placed. When the item ordered is verified to be in stock and scheduled to ship, the preauthorization amount will be replaced by an actual charge debited from your card.


Sales Tax. Architectural Justice collects sales tax for those orders shipped to Ohio, where we are located. We do not charge sales tax on orders shipped to any other location.


Return Policy


We want you to be 100% satisfied with your purchase. If you wish to return an item, just contact us within 14 days of the delivery date for a return authorization number. Refunds will be for the merchandise amount less a 25% restocking fee and the original shipping charges. Customers are responsible for 100% of all ACTUAL shipping charges (i.e. delivery & return), regardless of what the customer initially paid or didn't pay (i.e. free shipping) to have the item(s) delivered.


Restocking Fee is based on the original price (not including any discount or coupon offers).


Please contact us for a return authorization number and instructions prior to returning any merchandise. Any item returned without a pre-authorized return number will not be credited. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number on the outside of the package to be returned.


To help you through the return process, here are a few guidelines:


Pack the item carefully in its original packing materials.


All products must be returned in "AS NEW" condition - the way it was received, in its original packaging and in 100% resalable condition. Returns are inspected at the warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost.


Ship your parcel back prepaid and insured. COD’s will not be accepted.


It is strongly recommended that you use a reliable carrier (e.g. UPS, Federal Express) that offers tracking.


Send your returns to:

Architectural Justice - Returns Department

2462 Pearl Road

Medina, Ohio 44256

Attn: Returns


Online order returns cannot be accepted in the Architectural Justice Store.


Refunding


We will begin processing your return promptly upon receipt of your package and will send you an email confirmation once your refund has been entered. Please allow up to 10 business days for your return to reach us and be processed.


Your credit card will be credited for the full applicable amount within 5 business days of receipt of the returned merchandise. You should allow one to two billing cycles (about one month) for the credit to appear on your paper statement.


Cancellation Policy


You may cancel your order for any reason and receive a full refund provided your order has not shipped. However, we will need to confirm with the individual manufacturer that your order has not shipped. Cancellations are not guaranteed until you receive an email confirming cancellation. Once an order is shipped, the terms of our Return Policy will take effect. Architectural Justice Custom Pieces are non-returnable.

Contact Us

Your feedback is important to us! If you have any questions, suggestions, or are looking for something we don't currently offer, please let us know.

Physical Address:

Architectural Justice

2462 Pearl Road

Medina, Ohio 44256

RETURNS: Pre-Authorization required. See Return Policy for details.

Customer Service: 330-225-6000

E-Mail: customerservice@archjustice.com

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